Intelligent Automation

Streamline operations and reduce manual workload through RPA, smart workflows, and AI-driven automation.

What is this service?

Intelligent Automation combines Robotic Process Automation (RPA) with Artificial Intelligence to automate complex, unstructured workflows. Unlike basic rule-based automation, intelligent automation can read documents, interpret intent, and make decisions, creating truly autonomous business processes.

Who needs it?

Companies bogged down by repetitive manual tasks, data entry, document processing, and inefficient legacy processes. It is highly valuable for finance, HR, logistics, and customer service departments.

Why Choose Novum Tech?

We seamlessly integrate cognitive technologies with traditional automation tools. Our holistic approach doesn't just automate bad processes, it re-engineers them for maximum efficiency before applying automation.

Core Benefits

  • Significant reduction in manual labor and associated costs.
  • Elimination of human error in repetitive tasks.
  • Faster processing times for critical business operations.
  • Ability to scale operations instantly without adding headcount.
  • Freeing up employees to focus on high-value, creative tasks.

Technology Stack & Process

UiPathAutomation AnywherePythonZapierMakeOCR ToolsCustom APIs

Process Discovery

We analyze your operations to identify the best candidates for automation.

Process Re-engineering

We optimize the workflow to ensure we are automating an efficient process.

Bot Development

We develop and train automation bots to execute the tasks flawlessly.

Integration & Testing

We integrate the bots with your existing systems and rigorously test for exceptions.

Deployment & Orchestration

We deploy the automation and provide tools to monitor bot performance and health.

Pricing Approach

Pilot automations start at $8,000. Enterprise RPA scaling is customized based on the number of bots and complexity.

Typical Timeline

4 to 8 weeks for an initial high-impact process automation.

Frequently Asked Questions

What is the difference between RPA and Intelligent Automation?
RPA handles repetitive, rule-based tasks. Intelligent Automation adds AI to handle unstructured data, like reading emails or making decisions.
Which processes are best suited for automation?
High-volume, repetitive, rule-based processes that are prone to human error, such as invoice processing or data entry.
Will automation replace my employees?
Automation handles tedious tasks, freeing employees to focus on strategic, creative, and customer-facing work.
How does Intelligent Automation handle unstructured data?
It uses technologies like Optical Character Recognition (OCR) and Natural Language Processing (NLP) to extract meaning from documents and text.
Can automation integrate with legacy software?
Yes, RPA bots can interact with legacy software through the user interface just like a human would, requiring no API integration.
What is the typical ROI for an automation project?
Most automation projects achieve positive ROI within 6 to 9 months through massive reductions in processing time and errors.
How do you manage bots in production?
We deploy orchestration platforms that provide a centralized dashboard to monitor bot health, schedule tasks, and handle exceptions.
What happens if a bot encounters an error?
Bots are programmed to handle known exceptions. For unknown errors, the task is routed to a human for review via a 'human-in-the-loop' workflow.
Is Intelligent Automation secure?
Yes, bots operate with strict role-based access, and all actions are logged in detailed audit trails for compliance.
Do we need to buy expensive RPA licenses?
Not always. For many workflows, we build custom Python-based automations or use cost-effective tools like Make or Zapier.
How long does it take to deploy a bot?
A standard bot can be developed and deployed in 4 to 8 weeks, depending on process complexity.
Can automation handle customer service queries?
Yes, intelligent chatbots and automated ticketing systems can resolve common queries instantly, escalating complex issues to human agents.
How do you ensure the process is automated correctly?
We create detailed Process Definition Documents (PDDs) and conduct rigorous testing in a staging environment before going live.
What is 'Process Mining'?
Process mining involves using software to analyze event logs from your IT systems to automatically discover bottlenecks and automation opportunities.
Can automation work across multiple applications?
Absolutely. A single bot can extract data from an email, cross-reference it in a CRM, and input it into an ERP system.
What is unattended vs. attended automation?
Unattended bots run in the background on a schedule. Attended bots work alongside a human, triggering on command to assist with a specific task.
Do you automate IT infrastructure tasks?
Yes, we automate server provisioning, user onboarding/offboarding, and network monitoring to reduce IT overhead.
How do you handle changes to the underlying software?
We build resilient bots using robust selectors, and provide maintenance services to update bots if application interfaces change significantly.
What industries benefit most from Intelligent Automation?
Finance, Healthcare, Logistics, and Manufacturing see the highest impact due to their heavy reliance on document processing and compliance tracking.
How do we get started with automation?
We begin with a Process Discovery Workshop to identify high-ROI automation targets and build a strategic roadmap.

Ready to modernize your operations?

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